GEM Engserv Pvt. Ltd is an ISO 9001:2015 certified organization, certified by TUV India in accreditation with National Accreditation Board for Certification Bodies (NABCB).
GEM Engserv Pvt. Ltd is an ISO 9001:2015 certified organization, certified by TUV India in accreditation with National Accreditation Board for Certification Bodies (NABCB).
It is often said that Quality is a journey, not a destination. That begs the question “where am I in this journey?”. Am I a beginner or a matured organization? These questions can be addressed by a framework of ‘Quality management maturity’ which refers to the level of sophistication, standardization, and effectiveness of quality practices within a construction organization. As organizations evolve, they move from reactive approaches to proactive, data-driven, and continuously improving systems.
Typical maturity models have 5 levels or stages. In the context of Quality, these can be explained as per the signs and symptoms listed below.
Level 1: Initial (Ad Hoc / Reactive)
Basically, at this the management either has no idea about quality management or believes it to be irrelevant to their business model / context.
Level 2: Managed (Basic Control)
At this level, the management has realization about Quality management but may not have resources and competence to create a comprehensive system.
Level 3: Defined (Standardized System)
At this level, the organization has put in place a QMS, but it still has some way to go towards being an industry leader or a source of competitive advantage. Quality my still be seen as an unavoidable cost of doing things right.
Level 4: Quantitatively Managed (Performance Driven)
At this level, quality takes a strategic position in business metric sand starts to influence the cost and productivity in a positive manner. Quality is not treated as a cost but as an investment in productivity.
Level 5: Optimizing (Continuous Improvement)
An organization that has reached this level can be said to have created a quality brand which becomes a role model for others. Defects are exceptional and the brand can outweigh the consequences of a stray defect. Quality can be a source of competitive advantage, and such organizations often get works on nomination basis without having to be L1 in competitive bids!
Improving quality maturity in construction organizations leads to better project outcomes, reduced costs, enhanced client satisfaction, and long-term competitiveness. Organizations should aim to progressively move toward higher maturity levels by integrating people, processes, and technology. As an organization moves up the maturity level, the efforts required to move up become increase non-linearly, but so do the benefits.
On a national level. The more number of organization that are at maturity level 4 & 5 the better is the maturity of the entire eco system and that forces those at lower levels to either improve or get out of business!